Your Privacy Is Our Responsibility

9joy collects various types of information. This information is used to ensure a safe and convenient experience for you.

1.1 Information You Provide Directly

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• Address in Bangladesh
• Identity verification documents (copy of national ID, passport, or driving licence)
• Financial transaction information (bKash, Nagad, or Rocket account number)
• Information you provide when contacting us

1.2 Automatically Collected Information

When you access our platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Time of entry and exit from the site
• Pages visited and click data
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

For the purpose of fraud prevention and identity verification, we may receive certain information from third-party verification service providers. This information is always processed within legal obligations.

9joy uses your personal information for the following purposes:

2.1 Account Management and Service Delivery

• To register, verify, and manage your account
• To process deposit and withdrawal transactions
• To provide bonuses and promotional offers
• To maintain your gaming history
• To provide 24/7 customer support

2.2 Security and Legal Compliance

• To ensure account security and prevent fraudulent activity
• To complete anti-money laundering (AML) verification
• To confirm age verification (21 years or older)
• To enforce responsible gaming policies
• To comply with applicable laws and regulations

2.3 Service Improvement

• To analyse and improve the user experience
• To test new games and features
• To send relevant offers and notifications (only with your consent)
• To resolve technical issues

9joy does not sell your personal information to third parties. However, we may share information in a limited way in the following circumstances:

3.1 Service Providers

Trusted third-party organisations that assist in operating our platform — such as payment processing providers, IT infrastructure service providers, and identity verification agencies — will receive information only to the extent necessary. All such organisations are bound by confidentiality agreements with us.

3.2 Legal Obligations

We may be required to disclose relevant information in response to a court order, direction from a regulatory authority, or a lawful request from a law enforcement agency.

3.3 Business Transfers

If 9joy undergoes a merger, acquisition, or transfer of assets, your information may be transferred to the new entity. We will notify you in advance in such a case.

3.4 With Your Consent

Outside of the cases mentioned above, we will obtain your explicit consent before sharing your information for any other purpose.

9joy uses cookies and similar tracking technologies. These are stored as small data files in your browser and help improve the functionality of our platform.

4.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functionality Cookies: Used to remember your preferences (such as language selection).
• Analytics Cookies: Help improve services by analysing patterns of site usage.

4.2 Cookie Controls

You can control or decline cookies by changing your browser settings. However, disabling certain essential cookies may cause some platform features to not function properly.

9joy places the highest importance on the security of your personal information. We maintain the following security measures following industry best practices:

5.1 Technical Protection

• SSL (Secure Socket Layer) encryption — all your data transmissions are encrypted
• Secure server infrastructure and regular security audits
• Strong password policy and two-factor authentication (2FA) option
• Round-the-clock monitoring to detect unauthorised access
• Regular data backups and disaster recovery planning

5.2 Administrative Protection

• Only authorised personnel may access personal information
• Regular staff training on privacy and security
• Strict disciplinary measures against violations of data protection policy

In the event of any data breach, we will notify affected users as quickly as possible.

9joy retains your personal information for as long as necessary:

• Active Account: For the entire duration that your account remains active.
• Financial Transaction Information: For a defined period after account closure to meet legal obligations and financial reporting requirements.
• Identity Verification Documents: For a period determined by regulatory requirements.
• Communication Records: For a defined period to ensure the quality of customer service.

After the purposes mentioned above have been fulfilled, we will securely delete or anonymise your information.

As a 9joy user, you have the following rights over your own information:

7.1 Right of Access

You have the right to know what information we hold about you and to receive a copy of it.

7.2 Right to Rectification

If your information is incorrect or incomplete, you have the right to request a correction. Most information can be updated directly from your account settings.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations, some information may not be possible to delete.

7.4 Right to Object to Processing

You may object at any time to your information being used for marketing communications and unsubscribe from this service.

7.5 Right to Data Portability

You have the right to receive certain information in a structured, commonly used, and machine-readable format.

To exercise any of the rights above, contact our support team at [email protected] or connect with us via 24/7 live chat.

9joy is a platform exclusively for adults. We do not knowingly collect personal information from any person under the age of 21.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information. If you know that a minor is using our services, please inform us at [email protected].

Visit our Responsible Gaming page to learn more about responsible gaming.

The 9joy platform may include third-party services such as payment gateways (bKash, Nagad, Rocket) and game providers. These third parties have their own privacy policies and we are not responsible for their information practices.

We recommend that you read the privacy policies of these third-party services before using them.

9joy may update this Privacy Policy from time to time. Whenever significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address
• The "Last Updated" date at the top of this page will be changed
• For significant changes, a temporary notice will be displayed on the platform

Continuing to use the platform after the revised policy takes effect will be considered acceptance of the updated policy. However, we recommend that you review this policy regularly.

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us: